I've delivered digital product design, e-learning, customer experience, user experience, and much more for a variety of corporate clients, including:
That background with large companies taught me the value of clarity, simplicity, and ease of use in designed materials. I've also applied those lessons for the benefit of local small to medium size companies, where tools and techniques I’ve used such as design thinking, journey mapping, and rapid prototyping are extremely useful for clients needing to connect better with their customers, build trust, and gain competitive advantage.
The examples below are sampled from some of my favorite recent projects.
As the UX Lead for Equitable’s Employee Benefits (EB) team, I was responsible for designing user interfaces and interaction flows across multiple platforms supporting proposal, amendment, and renewal workflows (PAR), group onboarding, and administrative functions. These tools served as front-ends to large financial databases and were critical to the day-to-day operations of internal teams and external clients.
View Example
Collaborating With UX: A Guide For Project Teams is an e-learning course I designed and developed for software development project leaders, stakeholders, and team members who have never worked directly with UX professionals and need to understand how to get the most value from their UX investment.
View Example
Active Listening Basics: Remote Meetings an interactive e-learning module I designed and developed as follow-up to an Active Listening Basics instructor-led workshop I had previously delivered at AXA as part of the company’s “Development Days” series of employee training and workshops.
View Example
