Sometimes, even the best and most clearly designed systems require training so that users are able to get the most efficiency and productivity from them. Learning by trial and error is simply not an option in critical applications where mistakes not only cost time and money, but can even lead to legal and regulatory penalties. I create tools and resources that help staff and partners learn new systems, follow new processes, and understand complex information with greater ease.
When the goal is to design trustworthy digital products, there is no substitute for working from a deep and informed understanding of your users and customers so that you are able to meet them where they are. I can help—send me a quick message and let’s come up with a plan together!
